Guestroom Attendant Training Outline
40 Clock Hours-Diploma Program Program Objective: To provide training for employees /students of
hotels/motels/inns in the area of Rooms Division as a Guestroom
Attendant/Houseman so that the employee can become certified in
there area of expertise.
Program Description: The Guestroom Attendant/Houseman will learn
about property specific and general employee information and
certification in topics such as blood borne pathogens, lodging &
safety, the Americans with Disabilities Act as well as department
specific information such as: OSHA regulations, MSDS/chemical care,
deep cleaning assignments, guest room situations like, and the hands
on of making beds and cleaning the bathrooms.
| Department Orientation |
(4 hours) |
| Includes topics: for quality guest
services, blood borne pathogens, personal appearance,
emergency situations, lost &
found, recycling procedures, safe work habits, manager
on duty, your property’s fact sheet, employee policies
and The Americans with Disabilities Act. |
|
Housekeeping Knowledge |
(4 hours) |
| Includes topics for working as a team
with coworkers and other departments, telephone
courtesy, security, housekeeping keys, OSHA regulations,
using cleaning supplies correctly and safely,
maintenance needs, special requirements, and
housekeeping inventories. |
| Room Attendant Knowledge |
(4 hours) |
| Includes topics: What is a Room
Attendant? superior performance standards, tip sharing,
unusual guestroom situations, deep cleaning assignments,
room status codes |
| Hospitality Communication |
(4 hours) |
| Includes topics: communications,
effective communication styles, formal and informal
lines of communication, active listening, and effective
speaking. |
| Job Breakdowns |
(4 hours) |
| Includes: details on all 26 tasks for
the guestroom attendant and how to carry those tasks
out. |
| Room Attendant Hands-On |
(20 hours) |
| For 20 hours the employees/students will
have to actually do each of their 26 tasks many times
until each task have been done satisfactorily. During
this time we also spend a half day at a hotel property
working side by side with Guestroom Attendants. |
|
